Questions, answered

Yes. We ship worldwide with UPS from our warehouse in Denmark.

Delivery normally takes 3–5 working days. As soon as your order leaves our warehouse you get an e-mail with a tracking link, so you can follow the parcel all the way.

Home delivery with UPS costs €20, wherever in the world you live. Within the EU you can also choose a UPS Access Point (parcel shop) for €10. Orders of €500 or more are delivered free.

Not within the EU. For deliveries outside the EU, the destination country may charge import duties, taxes and a clearance fee. These are not included in our prices and are paid by the recipient.

With the payment methods shown at checkout, including the major cards. Your payment details are encrypted and never stored by us.

If it has not left the warehouse yet, yes. Write to hello@warmandcomfy.com or call us as soon as you can, with your order number, and we will do our best.

Start with the tracking link in your shipping e-mail. If the parcel seems stuck, write to hello@warmandcomfy.com with your order number and we will take it up with UPS.

That should not happen, and we will put it right. Write to hello@warmandcomfy.com with your order number and a few photos, and we will sort it out.

Yes. You can return anything you buy here within 100 days of receiving it, without giving a reason.

Write to hello@warmandcomfy.com with your order number and what you would like to return. Pack the item well, preferably in the original packaging, and send it to Natures Collection A/S, Troldhøjvej 7, DK-8722 Hedensted, Denmark. Keep your proof of postage.

You pay the return shipping, and you are responsible for the parcel until it reaches us.

We refund the item and the original standard delivery cost to the payment method you used, within 14 days of hearing from you. We may wait until the item is back with us or you have sent proof of return.

We do not do direct exchanges. Return the item for a refund and place a new order for the one you would like instead.

From New Zealand, Tibet and Iceland. Each origin has its own character: dense and silky from New Zealand, long and wavy from Tibet, light and a little wild from Iceland.

Yes. Everything we sell is genuine sheepskin, wool, cowhide or leather. Nothing synthetic pretending to be something it is not.

Our sheepskin is mulesing-free and ethically and sustainably sourced. Sheepskin is a by-product that would otherwise go to waste.

The skins are tanned and sewn by workshops we have worked with for years. Every product is then quality checked, stored and shipped from our own warehouse in Hedensted, Denmark.

Tanning is what turns a raw skin into something soft, durable and lasting. It preserves the leather side so the sheepskin stays supple and does not break down over time.

Our products are tanned and dyed in line with the EU's chemical rules (REACH). Some products are also OEKO-TEX certified; where that is the case, it says so on the product page.

Our bear and sheep rugs for children are medically tanned, made for delicate skin, and can be machine washed if needed. As with any soft surface, a baby should not be left to sleep on a sheepskin unsupervised.

Wool naturally carries lanolin and resists dust and moisture, which is why many people with sensitive skin get on well with it. If you have a known wool or lanolin allergy, check with your doctor first.

Long wool is the classic: deep, silky and very soft. Short wool curly is springier and more tailored, and forgiving in a busy home. Tibetan and Mongolian skins have long, wavy locks and plenty of movement.

A single skin (around 85–100 cm) suits a chair, a stool or the foot of a bed. A double (160 × 60 cm) works on a bench, a sofa or by the bedside. The quadruple (170 × 110 cm) is a rug for the floor.

Natural shades such as ivory, linen and taupe go with almost everything. Dyed colours make more of a statement. Each colour has its own photo on the product page, so pick the one you keep coming back to.

Strong, direct sunlight can fade dyed sheepskin over time. Natural white and ivory are more resistant. If your room gets a lot of sun, choose a natural shade or move the sheepskin around now and then.

Very close, but never identical. Sheepskin, cowhide and leather are natural materials, so shape, size, curl and shade vary a little from piece to piece. Cowhide markings are always one of a kind.

Yes. Our cushions are delivered with an inner cushion, so they are ready to use. The cover has a hidden zipper.

Shake it, air it and brush it now and then. Blot spills straight away with a clean, damp cloth; dab, never rub. That is most of the cleaning a sheepskin will ever need.

We do not recommend washing sheepskin. Washing can make the leather side stiff and change the feel of the wool. If it really needs more than a spot clean, take it to a cleaner with experience in sheepskin. The exception is our children's rugs, which are medically tanned and can be machine washed.

Yes, for long wool. A wide-toothed brush lifts the pile and brings it back to life. Brush gently, and let Tibetan curls stay curly.

Yes. A new sheepskin can lose a few loose fibres in the first weeks. A good shake and a light brush is all it takes, and it soon settles.

Absolutely. Bring it inside overnight and when it rains, and let it dry naturally, away from radiators and direct sun, if it gets damp.

Vacuum cowhide in the direction of the hair and wipe with a slightly damp cloth. Calf leather likes a soft, dry cloth and now and then a neutral leather conditioner. Air mohair throws often and follow the care label.

Yes, if you run a shop, an interior design studio or a hospitality project. Existing retailers order at ncwholesale.eu. New retailers can get in touch through our retailer page.

Yes. The prices here are retail prices including VAT.